A fixed number of support hours per month to
allow you to budget your support and development costs
We offer a standard hourly fixed rate for being
available as required, in chunks of 10 hours per month at a
reducing rate per hour. Typically coverage is 8x5, although
greater coverage can be arranged for additional cost.
We offer standard response rates under an agreed
schedule as arranged. Obviously all regular support contracts
take priority over any other work we have going.
Any work required above the arranged amount in
any month would normally be charged at our ad-hoc development
rate. Any unused hours may be ‘banked’ for
up to three months. If they are not used after this period, they
This allows minor updates, fixes and enhancements
to be made to Metastorm BPM systems without the need for
budget approval. Given the agile nature of the product, both
we, and our customers, find this the most suitable approach.