Process Mapping, BPM in action Process Mapping

BPM Development



Where Process Mapping has used Metastorm BPM

We have used Metastorm BPM to develop automated processes in many different industries and business areas, for both person-to-person and system-to-system business processes. Here are some examples.

  arrow Logistics and transport

Railway maintenance planning
Container planning and management
Network outage planning and notifications
Route management
GPS tracking

   arrow Finance

Credit card applications
Mortgage applications
Credit checking
ATM reconciliations
Visa Transaction dispute management
  arrow Human Resources

Staff changes
Timesheets
Staff hiring
Leave requests

   arrow Data Processing

Insurance claim handling
Bug Tracking
Document Management integration
Engagement Document Management
Helpdesk
Call centre processing
  arrow Customer Relationship Management

Website login management
Change requests
Order processing
Event Management
Engagement Management


The Process Mapping BPM Development Lifecycle

Having designed, built and implemented a wide range of BPM based solutions covering a diverse range of industries and clients; our development lifecycle is based on a specialised and proven methodology.

BUSINESS ANALYSIS
  • The BPM opportunity
  • High Level Requirements
  • Platform and integration requirements
  • User Interviews / Workshops
 USER 'BUY IN'
RESOLVE any disagreement about how the process should function
Customer gains deeper understanding about how the Metastorm BPM procedure will function 		Metastorm Designer and web client
 
MODEL AND DESIGN
  • Requirements Analysis
    'Prototyping the process'
  • Forms and GUI Design
  • Process Design
  • Data Requirements and Definition
  • Data Modelling and Design
 MAP THE PROCESS (Metastorm BPM Designer)
STANDARDS (Process Mapping Design/Development standards)
ADD COMMON COMPONENTS (Process Mapping Procedures, Tools and Libraries) 		Metastorm Designer and web client
 
DEVELOP AND VALIDATE
  • Process Mapping standards (for Design and Development)
  • Database design and optimisation
  • Integrate
  • Iterative refinement
 DOCUMENT THE SYSTEM - Process Mapping Designer Add-in tool
MBPM Optimisation techniques 		Procedure documentation add-in
 
TEST HARNESS
  • Acts as technical documentation by providing examples
 A collection of libraries and utilities used for testing purposes. A test harness is used for testing all reusable components.
Standardised failure reporting
 
IMPLEMENT
  • User Guides and Reference Documentation
  • User Training
  • Metastorm BPM Developer Training
    (for ongoing system maintenance)
 TRAINING BANDS A,B AND C
  • Introductory
  • Metastorm BPM Developer
  • Administration
  • Advanced Developer
  • Customised courses
 
CONTROL
PROJECT MONITORING AND CONTINUITY
  • Manage
  • Monitor
  • Report and Analyse
  • Refine / Improve the Process
  • Link to new projects
 Process Mapping Query, Reporting and Business Activity Monitoring tools
Metastorm BPM Simulation Tools - realtime monitoring and reporting 		Metastorm training courses