index_img1.gif Strategy Guide - Setting Goals
It is important to set your goals before devising a strategy. All too often we have a strong belief that we need to change, and we can easily be pressured into attempting change without proper goals. Without goals, we have no way to determine the success of any measures we take, and no way to direct the progress except by relatively random course corrections. It is like travelling without a map.
In this section we look at the most common goals for BPM initiatives, and examine the likely benefits of each. From these examples you should be able to either pick your most important goals or devise your own.